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General FAQ
Below are some of the common questions about Bee Sim products and services
When will I receive my order?
You’ll receive an email confirmation once your order has been placed. Our customer
service representative will also reach out to you to arrange for delivery. Orders are typically delivered within 2 working days after your order is confirmed.
What payment methods do you accept?
We accept credit cards and bank transfers on our website.
What are the delivery charges?
Our standard delivery fee is $10 per order. Enjoy free delivery when you spend $60 or more (a free delivery coupon will be selectable at checkout).
Are there any promotions or discounts available?
Yes! We run special offers and promotions from time to time. Keep an eye on our website and social media pages for the latest deals.
Who can I contact if there’s an issue with my order?
If you encounter any issues, please email us at marketing@beesim.sg and we’ll assist you as soon as possible.
How do I choose the right products for my needs?
Our products are crafted for convenience, quality, and taste. Each product listing contains ingredient details and preparation instructions. If you’re unsure, feel free to contact us for recommendations.
How do I store Bee Sim products? (e.g., freezer/fridge)
All Bee Sim products should be kept in the freezer or chiller as indicated on the packaging. For detailed storage instructions, simply select the product on our online store. Each product page includes specific storage information.
How long can I keep my products once opened?
For the best taste and quality, we recommend consuming opened products within 3 days. If you store them properly in the freezer or chiller, they may last longer depending on the item. Please refer to the packaging or the product page on our online store for exact storage guidelines.
Corporate FAQ
Below are some of the common questions about Bee Sim products and services for corporate
I would like to order in bulk. How do I proceed?
You can make a bulk order request through our Contact page enquiry form or email us directly at marketing@beesim.sg. Our team will get in touch with you.
Additionally, you may also reach out to us via these numbers: +65 6316 4438 (Telephone), +65 8874 9970 (WhatsApp)
Is there a minimum order quantity for bulk or corporate orders?
For inquiries regarding bulk and corporate orders, email us directly at marketing@beesim.sg.
Group Buy FAQ
Below are some of the common questions about Bee Sim products and services for group buys
I am a Group Buy Host. How can I get a product list for Group Buy?
You may submit your request through our Contact page or email us at marketing@beesim.sg.
I am a Group Buy participant. How can I view Bee Sim’s catalogue?
Please reach out to your Group Buy Host for the catalogue. For other queries, you may also contact us via the Contact page or email marketing@beesim.sg.
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